Citizen satisfaction with government Web sites dips

User satisfaction with U.S. government Web sites dipped slightly from last quarter, according to the American Customer Satisfaction Index (ACSI). While the decline was small, it continues a trend of relatively stagnant satisfaction with federal Web sites during the past year, according to Ann Arbor, Mich.-based ForeSee Results Inc., a sponsor of the ACSI, which is produced by the University of Michigan.

Full story

July 10, 2007– Dan Allen of Hoffman Estates, Ill., writes: I have to tell you that the has been very helpful out of the federal and state site I have used for school and jobs. The FirstGov site has the best search I have found on the Web, period. Not only do I find what I need, the way they guide the navigation pointed me to items of interest that I hadn’t even thought about and that saved me time, money and most of all frustration. All I can say is keep up the great work. I wish more Web sites used search the way they do.

More user feedback

Related content:

Government Web sites: The Dirty Dozen

Lessons in client service, by the big bank book

Modern architectures show designs on citizens

Provinces must market public services, urges report

E-voting the way forward for municipalities, survey finds

Related Download
The Senior Leader's Guidebook to Emergency Management and Business Continuity Sponsor: BlackBerry
The Senior Leader’s Guidebook to Emergency Management and Business Continuity

Register Now