User satisfaction with U.S. government Web sites dipped slightly from last quarter, according to the American Customer Satisfaction Index (ACSI). While the decline was small, it continues a trend of relatively stagnant satisfaction with federal Web sites during the past year, according to Ann Arbor, Mich.-based ForeSee Results Inc., a sponsor of the ACSI, which is produced by the University of Michigan.
July 10, 2007– Dan Allen of Hoffman Estates, Ill., writes: I have to tell you that the USASearch.gov has been very helpful out of the federal and state site I have used for school and jobs. The FirstGov site has the best search I have found on the Web, period. Not only do I find what I need, the way they guide the navigation pointed me to items of interest that I hadn’t even thought about and that saved me time, money and most of all frustration. All I can say is keep up the great work. I wish more Web sites used search the way they do.