Handcuffed by standards?

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In an attempt to cut support costs, the IT folks at Disney announced their decision to standardize on which PDAs they’ll support internally. As expected, this attempt to bring order to the chaos of unrestrained PDA proliferation has resulted in outraged wails of anguish. Even outsiders seized the opportunity to comment on their internal policies. “Disney Lays Down Anti-Palm PDA Policy” is the headline of an article at http://www.internetnews.com. At http://www.chipzilla.com the headline is “Walt Disney bans every PDA but two.”

While I suppose these headlines make good copy (they certainly caught my attention), they don’t really reflect the good intentions of anyone attempting to create a standard.

Standards allow support groups to maximize the efficiency of limited budgets. It would be incredibly na

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