Gone are the days when companies relied on managed service providers to host static, single-server sites. With Web sites becoming more sophisticated, companies are now asking their outsourcers to monitor and manage a slew of complex, real-time transaction-processing activities running across multiple sites and servers. And with financial turmoil in the Web outsourcing market, these customers want to know more about their vendors’ financial records, business models, operational strategies and future plans.
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Jim Love, Chief Content Officer, IT World Canada