Founder, IDS Scheer AG

Balancing rules and flexibility, cultivating business insight, and optimizing technology investment to improve customer service – were all big themes at IDS Scheer North America’s Processworld conference in Miami.When you define [too] many rules it leads to bureaucracy…but when you don’t define any it leads to chaos.August-Wilhelm Scheer>Text

The parent company, Saarbr

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Jeff Jedras
Jeff Jedras
As an assistant editor at IT World Canada, Jeff Jedras contributes primarily to CDN and ITBusiness.ca, covering the reseller channel and the small and medium-sized business space.

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