Companies typically plan and deploy software portals to provide employees, customers and suppliers with a single, Web-based access point for data, content and both new and legacy applications across the enterprise.

But things don’t always go as planned. Too often, companies build portals, but users just don’t come.

“So many firms with less-than-hoped-for portal results repeat that story that it has almost become a clich

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Jim Love, Chief Content Officer, IT World Canada