A pair of Canadian firms are joining forces to make it easier to run customer relationship management applications through Novell’s Groupwise messaging platform.

Edmonton-based Omni Technology Solutions said it would extend support of its Riva CRM integration for GroupWise product to Ottawa-based Long Reach Corp.’s Info@hand CRM, a Web-based tool that combines CRM with business management features for accounting, ERP and e-commerce systems.

The two firms said the partnership will allow server-side, bi-directional synchronization of appointments, tasks, notes and contacts between info@hand and Novell GroupWise. Users of Riva will use a feature called ConnectBar that can run in a GroupWise e-mail client to look at customer opportunities imported through Info@hand. There are no modules to install on the info@hand CRBM server, on the GroupWise server or on the GroupWise clients, the companies said.

Users will be able to access Info@hand on all supported GroupWise clients, including BlackBerry and GroupWise Mobile Server devices, Mac OS X, Linux, Windows and GroupWise WebAccess.

Would you recommend this article?

0
0
Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada


Related Download
Business solutions Sponsor: LG
LG Business Solutions
New technologies can ease the burden on IT departments while enhancing productivity and satisfaction for the end users they serve.
Learn More