With 45,000 employees and 110 hotels in 47 countries, Four Seasons Hotels and Resorts faced the challenge of attracting and retaining the top talent. More than 50 years as a leader in luxury travel showed them the strong correlation between employee satisfaction and guest satisfaction. A tradition of innovation positioned them to see the potential in cloud-based tools and systems for cultivating internal champions and ensuring a globally consistent process.
An early adopter of cloud solutions, Four Seasons Hotels and Resorts uses technology to minimize the complexities of workforce management. A single system aggregates the information of employees around the world, navigating seamlessly through a labyrinth of countries, cultures, and languages. Mobile solutions allow anywhere/anytime access to human capital management (HCM) software on any device. Data analytics track the skills of staff and their interest in relocating. Predictive analytics, AI, and machine learning empower those responsible for HCM.
Using analytics to gain employee insights is no flash in the pan. According to Gartner’s 2018 Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises, by 2020, 30% of global midmarket and large enterprises will have invested in a cloud-deployed HCM suite for administrative HR and talent management.
As digital transformation continues to revolutionize the HCM market, Four Seasons and other enterprise leaders are pioneering creative new ways to promote teamwork, extend workplace flexibility, foster commitment, and engage a mobile-savvy, millennial workforce. Technology allows them to devote more time to what really counts: recognizing the potential in their people and providing them with a platform for growth.
Are you looking for ways to identify and invest in your top employees? Would you like to learn how a hospitality leader set the standard for managing an increasingly global workforce? Do you enjoy a good story?
On Wednesday, Nov 28, 2018, join host Helen Polatajko, former CIO of CIBC Mellon, and special guests Marco Trecroce, Four Seasons CIO, and Dan Wesley, Workday CTO, for Using the Cloud to Get the Best from Your Employees – The Four Seasons Story – a deep exploration of the way Four Seasons used data analytics to revolutionize human resource management.
The session will also involve discussions around:
- Capitalizing on the millenial mindest
- Growing internal champions
- Building and developing effective teams by finding the right talent
- Leveraging data analytics to evaluate talent and plan for the future
- Preparing your organization for emerging markets