2018 CIO of the Year – Private Sector – Mark Saunders


2018 CanadianCIO of the Year (Private Sector) award winner Mark Saunders joined Sun Life Financial in 2009. At that time, Sun Life was not spending much on IT or innovation. However, Saunders was instrumental in Sun Life’s change of course, hiring not only the technical team to support his ambitious goals but also prioritizing a transformation of his new organization’s office workspaces.

In short order, employee engagement was through the roof, and Sun Life was on several “top workplaces in Canada” lists, including LinkedIn’s. Sun Life’s new global headquarters at One York, established in 2017, hosts the Ignite Studio space that is inspired by the most innovative firms in Silicon Valley.

Saunders’ team uses an agile development approach to deliver at least one new release to the mobile channel per quarter. The firm’s My Sun Life Mobile app on Google Play and the App Store is the highest-rated app in Canada’s financial industry.

Saunders’ team has also delivered Ella, an interactive digital coach that is accessible through the mobile app, or Google Home or Amazon Alexa.

To read more about Saunders: ITWC

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Related Tech News

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.

Featured Reads