Articles By Jim Love

Why CIOs need to learn to use the ‘F word’

I hate most business books. They lie. It’s not a sin of “commission.” I’m not sure they set about to consciously distort the facts. It’s more often a sin of “omission”. They leave

Published on: July 23rd, 2014 Jim Love

10 things developers should know about customer experience

I regularly moderate round tables on topics of interest to CIO’s. These are closed-door sessions and participants are screened to allow us to have a frank, peer to peer discussion about critical topics.

Published on: July 22nd, 2014 Jim Love

What we learned from Heartbleed

I put this out not to show what I know, but to start a discussion if possible.  What did you learn from Heartbleed? Never waste a good crisis.  I forget who said that,

Published on: April 22nd, 2014 Jim Love

The strategic CIO

Even though there’s a “C” in their titles, chief information officers frequently complain they don’t get the same respect as other executives. Perhaps this is with good reason:  CIO is one of the

Published on: April 4th, 2014 Jim Love

The CIO as consultant

I came to be a CIO through a circuitous route.  I started, many decades ago, in IT and worked my way up through the ranks.  After a number of years at the director

Published on: March 21st, 2014 Jim Love

Do real leaders encourage stealing?

For years, I’ve been stealing from my employer(s).  No, it’s not money or even office supplies. I’ve been stealing time. I feel great about it.  So should my employers and my clients. I know my

Published on: March 12th, 2014 Jim Love

Tell me why it won’t work

You have a great idea.  It’s exactly the right thing to do.  You are totally charged up about it.  you take it back to your team meeting and everyone loves the idea.  Everyone

Published on: March 5th, 2014 Jim Love

People are not your biggest asset

You read the headline right. And it’s true. In his book “Good to Great” Jim Collins presents the research that bears this out.   I re-read it the other day, and his work still

Published on: February 26th, 2014 Jim Love

Step forward and face the music

In my 35 years in IT, there have been many problems and times when the situation looked awful or even hopeless.  Unforeseen issues.  Stupid mistakes. When they happened I made the long walk

Published on: February 12th, 2014 Jim Love

Customer centricity and the power of measurement

How important is customer centricity? How can companies leverage measurement to become more customer centric?  What role is technology playing?  What role should it play? These are just some of the questions that

Published on: February 5th, 2014 Jim Love