Web 2.0 eyed for next-gen public service delivery

Is Web 2.0 the next big thing for government?

This was the question posed by Paul Macmillan, national public sector industry lead for Deloitte and Touche LLP, at a Web 2.0-themed technology forum held in Toronto yesterday, hosted by the Office of the Corporate Chief Technology Officer of Ontario.

“There is a clear business value in Web 2.0,” said Macmillan, who added that partnership and networks are the sources of innovation in the private sector.

For government to move forward with Web 2.0, however, MacMillan said the public sector needs to establish its core role in the context of Web 2.0 technologies.

He stressed the government needs to veer away from the industrial age concepts of organization and design, and move into the information age. “This is especially critical for the next generation of professionals who will drive the transformation of the information age organization,” he said.

Macmillan cited the Web site, earth911.org as an example of a site that demonstrates the promise of Web 2.0.