A student’s first week at university can be hard, especially if it’s out of town. Dealing with a new residence, new classes, new buildings and few friends can be stressful.
So can dealing with a deaf administrative software system. That appears to have happened this week at Washington State University, according to this report in Network World U.S.
(Software development graphic from Shutterstock)
Blame is focused on a communications problems in a new financial aid module in the university’s Oracle PeopleSoft ERP suite. Oracle looked after the integration.
ERP projects have a long history of being tough to implement (see below), arguably because they touch so many parts of an organization. Still, this is 2012. Haven’t we learned the lessons of integration?