New software helps manage the call centre

The phones and e-mail aren’t ablaze yet, but for a Toronto-based not-for-profit company, the expectation is that the lines will heat up in its call centre, and when the moment arrives, it has prepared itself with a software offering from Computer Talk Technologies (CTT) Inc.

Richmond Hill, Ont.-based CTT is a producer of call centre software that has found a home in such verticals as the financial, government, health care and technology industries. Its call centre software, ice