20 Ways to Expand Your Knowledge

This month I’ve developed a summary of many leading-edge management guidelines and best-practice study reports that are available directly from the Internet. Many of these “roadmap”-type papers will assist you and your IT customers in the implementation of various corporate initiatives.


1. Information Management (Improving Mission Performance through Strategic Information Management and Technology — Learning from Leading Organizations) — Executive Guide: www.gao.gov/special.pubs/ai94115.pdf

2. Applying Information Technology (Managing Information Systems — A Practical Assessment Tool) — Information Technology Resource Board (ITRB) report: www.itrb.gov/feb10ast.pdf

3. IT Strategic Direction (Chief Information Officer Council — IT Strategic Plan for 2000): www.cio.gov/CIOCouncilPlan-StrategicPortion-final1.pdf; cio.gov/cio-coun.htm; cio.gov/charter.htm

4. Effective IT Leadership (The Federal CIO — A Seat at the Table) — Association for Federal Information Resources Management (AFFIRM): www.affirm.org

5. IT Strategic Planning (Managing Information Technology Planning for Business Impact) — Executive Guideline by the International Federation of Accountants (IFAC): www.ifac.org/StandardsAndGuidance/InformationTechnology/ManagingITPlanning.html

6. IT Project Management (Project Management for Mission Critical Systems) — Information Technology Resource Board (ITRB) report: www.itrb.gov/itrbpmpr.htm

7. IT Security Management (Managing Security of Information) — Executive Guideline by the International Federation of Accountants (IFAC): www.ifac.org/StandardsAndGuidance/InformationTechnology/ManagingSecurityOfInfo.html

8. Security Management (Information Security Risk Assessment — Practices of Leading Organizations) — General Accounting Office (GAO) Executive Guide (Exposure Draft): www.gao.gov/special.pubs/ai99139.pdf

9. Systems Security Management (Telecommunications Outage and Intrusion Information Sharing Report) — US National Security Telecommunications Advisory Committee study: www.ncs.gov/nstac/NSTACXXII/Reports/InfoShare.pdf

10. Financial Management (Creating Value through World Class Financial Management) — US General Accounting Office (GAO) Executive Guide (Exposure Draft): www.gao.gov/special.pubs/ai99045.pdf

11. Performance Management (Balancing Measures: Best Practices in Performance Management) — National Partnership for Reinventing Government (NPR) report: www.npr.gov/library/papers/bkgrd/balmeasure.html

12. Human Resource Management (Serving the American Public: Best Practices in Downsizing) National Partnership for Reinventing Government (NPR) report: www.npr.gov/library/papers/benchmrk/downsize.html

13. Risk Management (Enhancing Shareholder Wealth by Better Managing Business Risk) — Executive Guideline by the International Federation of Accountants (IFAC): www.ifac.org/StandardsAndGuidance/FMAC/Study9-EnhancingShareholder/Study9.html

14. IT Performance Measurement (Measuring Performance and Demonstrating Results of Information Technology Investments) — General Accounting Office Executive Guide: www.gao.gov/special.pubs/ai98089.pdf

15. IT Customer Service (Strategic Direction in the Office of Information Technology — A Roadmap for Success) — US General Services Administration (GSA) paper: www.itpolicy.gsa.gov/roadmap.htm

16. Y2K Project Oversight and Y2K Contingency Planning (DoD Web Site — Many Papers): www.c3i.osd.mil/org/cio/y2k/index.html; www.c3i.osd.mil/org/cio/y2k/y2k_con_plan/index.html

17. Contingency Planning Guidance (Steering Government into the Next Millennium: A Guide to Effective Business Continuity in Support of the Year 2000 Challenge) — Treasury Board of Canada — CIO Office: www.cio-dpi.gc.ca/emf/Publications/Publication7/steering_govt_e.html

18. Project Management (Project Manager’s Handbook) — Treasury Board of Canada — CIO Office: www.cio-dpi.gc.ca/emf/handbook/Handbooksplash_e.html

19. Project Management (Enhanced Project Management Framework — Many Publications) — Treasury Board of Canada — CIO Office: www.cio-dpi.gc.ca/emf/Publications/Publicationsplash_e.html

20. Results Management (Managing for Results) — Annual Report to Parliament by the President of the Treasury Board of Canada: www.tbs-sct.gc.ca/report/dwnld/mfr98_e.pdf

Dan Swanson is a management consultant with LGS Group in Winnipeg. He specializes in audit and management consulting and can be reached at dswanson@lgs.ca