The report from the London, Ont.-based Richard Ivey School of Business found that transformational business leaders with good communication skills can lead just as effectively face-to-face as they can remotely. Find out what impact this finding could have on enterprise IT shops
Live PC has online support designed to convince victims that the product is legitimate. The agent answers queries by instant message. Symantec Corp. warns support staff try to persuade users to buy products for up to US$100.
Best Buy's Beetle-riding tech support teams have been credited for bumping up the company's annual sales numbers by as much as $6.2 million. Bob Willet, Best Buy CEO, reveals how IT shops can achieve ambitious projects and empower teams to innovate