Omnichannel is no longer optional

Omnichannel is no longer optional

By creating real-time visibility into all interaction types -- including digital and phone -- call centre agents and supervisors can...

March 19th, 2016 IT World Canada Team

Engaging employees to drive the business. How IBM uses workforce science, analytics and collaboration tools to build its Smarter Workforce.

IBM is also starting to use talent analytics and social collaboration tools to take an employee-centric strategic approach that yields...

May 19th, 2015 IT World Canada Team