Management Memo: The true IT pro

Management Memo: The true IT pro

During my career, I have encountered hundreds of IT professionals at all levels, from operators on the machine-room floor through...

October 31st, 2005 Graham J. McFarlane

Call centre enhances customer service

Call centre enhances customer service

First Technology Pty. Ltd.'s South Africa call centre has been upgraded, boosting customer service and enabling the independent ICT solutions...

May 13th, 2004 Computing SA staff

Culture Clash

Culture Clash

When colleagues learn that my graduate degree is in anthropology rather than business or computer science, they're usually puzzled. They...

October 16th, 2003 Patricia Ensworth

Web address dispute mechanism biased: study

Web address dispute mechanism biased: study

The current arbitration system for resolving ownership disputes over Internet domain names appears biased in favour of the trademark owners,...

August 22nd, 2001 Scott Gardner

Net managers discover hidden cost of cabling

Net managers discover hidden cost of cabling

Randy Grein and Frank Rust each contained their network upgrades to the server room and wiring closet, a strategy that...

July 12th, 2001 Mike Avery