Why B.C. isn

Why B.C. isn

For the province of British Columbia, getting into the social mediaconversation isn’t about specific tools, it’s about meeting businessobjectives.Tanya Twynstra,...

May 17th, 2011 Rafael Ruffolo

Former Fed CIO sees progress on ‘digital economy’ journey

Former Fed CIO sees progress on ‘digital economy’ journey

NIAGARA ON-THE-LAKE, Ont. – All three levels of government will have to be more collaborative and focused if they want...

May 17th, 2011 Shane Schick

Lac Carling: Businesses’ expectations of gov’t get higher

Lac Carling: Businesses’ expectations of gov’t get higher

NIAGARA ON-THE-LAKE, Ont. – Government service has gone downhill in the eyes of Canadian business, and pushing them to e-mail...

May 17th, 2011 Shane Schick

RBC innovation head talks job interviews, social media

RBC innovation head talks job interviews, social media

To achieve innovation in IT service delivery, every employee from theground up needs to be debating the issue as opposed...

May 17th, 2011 Rafael Ruffolo

Nova Scotia revamps birth and death services

Nova Scotia revamps birth and death services

The province of Nova Scotia made its case for enabling modern servicedelivery on day two of the annual Lac Carling...

May 16th, 2011 Rafael Ruffolo

Dealing with the

Dealing with the

The consumerization of IT has technology leaders divided at this week’s LacCarling conference in Niagara-on-the-Lake, Ont.The Bring-Your-Own-Technology movement that has...

May 15th, 2011 Rafael Ruffolo

Lac Carling: Belgian IT ministry shows off electronic IDs

Lac Carling: Belgian IT ministry shows off electronic IDs

NIAGARA ON-THE-LAKE, Ont. – When Frank Leyman tries to explain what the ideal form of e-government might look like, he...

May 15th, 2011 Shane Schick

B.C.’s CIO: Why citizens deserve self-service

B.C.’s CIO: Why citizens deserve self-service

At our recent Lac Carling Congress, we explored the theme of "next generation, citizen-centred service delivery." We spoke with CIO...

July 20th, 2010 Jennifer Kavur

Lac Carling: U.K. speaker pitches co-production

Lac Carling: U.K. speaker pitches co-production

Co-production may sound like a simple concept, but it couldbecome a “radical idea” if public services were to apply it,...

June 17th, 2010 Jennifer Kavur