Fidelity Investments confirmed that a laptop containing confidential information on more than 196,000 current and former employees at Hewlett-Packard Co. and its acquisitions was recently stolen from the company. The theft may have exposed information including the names, social security numbers and compensation details for the workers.
Microsoft Canada Co. will team with the Customer Relationship Management Association of Canada (CRMA Canada) to undertake a study on Canadian enterprises and their implementations of customer relationship management (CRM).
The worldwide market for information security services will nearly triple to US$21 billion by 2005, up from about US$6.7 billion in 2000, according to research released in September by International Data Corp. (IDC)
The full benefit of e-business investments will not reach the bottom lines of many large financial institutions for at least another year, until more strategic initiatives begin to contribute to improved results, according to financial services executives surveyed by Toronto-based A.T. Kearney, the management consulting subsidiary of global services leader EDS.
CRM applications enable companies to satisfy a customer's unspoken needs and forge personal relationships. But when companies fail to integrate their off-line and on-line data in real-time, it's nothing but customer service mismanagement.