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Articles Related to experience

Digital Transformation

Major Canadian insurer riding the digital wave

Glenn Weir -
The insurance industry has always traditionally been slow to adopt digital technologies. But with customers now demanding the kinds of services and tools being...
Digital Transformation

Hugely popular clothing brand evolving through technology

Glenn Weir -
Surprised that the company behind one of the freshest and most exciting clothing brands in Canada was established way back in 1957? According to...
Digital Transformation

CPaaS putting experience economy companies on rapid digital track

Glenn Weir -
In his bestseller Tipping Point, author Malcolm Gladwell defined a tipping point as a moment of critical mass, when the status quo changes. Companies...
Cloud

Have a hassle-free and always-on contact center

Glenn Weir -
At a time when people are mandated to self-distance and wear masks, the idea of "the human touch" may seem a bit disquieting. In...
Careers & Education

Turning the employee experience into a competitive advantage

IT World Canada -
Every day, organizations work to ensure employees are satisfied, motivated, and fulfilled in both their work and their workplace environment. This is no small...
Cloud

Embracing technology has iconic hospitality brand facing the future

Glenn Weir -
Four Seasons CIO Marco Trecroce is clear about where the luxury hospitality company was technology- and process-wise a decade ago: manual and inconsistent HR...

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