Senior IT executives from Proctor & Gamble, Loblaws, Bank of Montreal, the Ontario government and elsewhere discuss the impact of the economic downturn on chief information officers and technology management. Here are the highlights
Business intelligence (BI), it seems, has been wrested from the hands of elite business analysts and executive decision makers and pressed into service in call centres, sales forces and other customer-facing service organizations. The early results indicate that this is a winning strategy.
Lately companies have been curtailing their IT spending, but there is a hidden cost. For years security was an afterthought and as a result lagged far behind the rest of IT in dollars spent. The result today is less than ideal corporate security and little money directed at fixing the problem.
Despite the economic downturn and layoffs at the big IT research firms, a recent online and telephone survey of more than 50 CIOs suggests that most user companies have yet to significantly cut back on their IT research spending.
The vast majority of companies are tightening their belts and focusing on IT projects that they're confident will provide tangible business benefits, according to a new report by Giga Information Group Inc.