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Articles Related to customer interactions

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Smarter Process for Dummies

IT World Canada Team -
Learn how four major technologies — mobile, cloud computing, Big Data, and social collaboration — are disrupting business and how you can work through...
Emerging Tech

Report: Governments need to do more with CRM

No Author -
Report: Governments need to do more with CRMWhile government executives say delivering customer service is a top priority, a ...
Emerging Tech

Communications sector tops in CRM initiatives

No Author -
In a recent study that has tried to de-mystify customer relationship management (CRM) woes, the findings point to a cross-functional approach as the salvation to avoid a complete implementation failure.rn
Emerging Tech

Communications sector tops in CRM initiatives

Albert Leonardo -
In a recent study that has tried to de-mystify customer relationship management (CRM) woes, the findings point to a cross-functional approach as the salvation to avoid a complete implementation failure.
Emerging Tech

BroadBase makes Internet customer service acquisition

Ed Scannell -
Broadbase Software Inc. acquired ServiceSoft Inc., a provider of software that allows users to manage customer services...

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