Report: Governments need to do more with CRM

Report: Governments need to do more with CRM

Report: Governments need to do more with CRMWhile government executives say delivering customer service is a top priority, a recent...

August 13th, 2003 No Author

Communications sector tops in CRM initiatives

Communications sector tops in CRM initiatives

Communications sector tops in CRM initiativesBy Albert LeonardoIT World CanadaIn a recent study that has tried to de-mystify customer relationship...

June 17th, 2002 No Author

Communications sector tops in CRM initiatives

Communications sector tops in CRM initiatives

In a recent study that has tried to de-mystify customer relationship management (CRM) woes, the findings point to a cross-functional...

May 28th, 2002 Albert Leonardo

BroadBase makes Internet customer service acquisition

BroadBase makes Internet customer service acquisition

Broadbase Software Inc. acquired ServiceSoft Inc., a provider of software that allows users to manage customer services over the Internet,...

September 21st, 2000 Ed Scannell