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CIOs lead digital transformation efforts into 2019, research shows

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CIOs are more often taking the charge on rebuilding businesses from within to be digital-first.
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Personalize, customize and crowdsource to stay ahead of industry disruptors

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CIOs must learn how to engage with customers through personalization and crowdsourcing tactics.
Data & Analytics

Experience is Everything

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Customer expectations are higher than ever today, especially on the web. They expect you to know who they are and what device they are...
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Augmented reality: what does the popularity of Pokémon Go mean for the enterprise?

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At the moment Pokémon Go is entertaining millions and capturing media buzz. Concurrently, the much bigger AR business opportunities are receiving huge investment but much less attention

5 tech trends redefining the customer experience

IT World Canada Team -
Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that great tech and great...
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Social selling should focus on engagement, not the hard sell

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Social selling is a nuanced process that involves real relationship building, and a give and take type of transaction
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The content marketing challenge. Maximize content marketing through a combination of technology and process.

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Emerging Tech

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