By Michelle Duerst Netflix has long been known to use algorithms to predict what you may want to watch based on...
Customer expectations are higher than ever today, especially on the web. They expect you to know who they are and...
Pokémon Go rocketed toward the top of the App Store, Google Play and the top-grossing game charts by the end of the...
Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that...
Social networking has made it easier than ever before to connect with people you know and their extended network. This has...
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