Crowd of visitors at CES 2018

Personalize, customize and crowdsource to stay ahead of industry disruptors

By Michelle Duerst Netflix has long been known to use algorithms to predict what you may want to watch based on...

September 29th, 2018 Gartner

Experience is Everything

Experience is Everything

Customer expectations are higher than ever today, especially on the web. They expect you to know who they are and...

October 22nd, 2016 IT World Canada Team

Augmented reality: what does the popularity of Pokémon Go mean for the enterprise?

Pokémon Go rocketed toward the top of the App Store, Google Play and the top-grossing game charts by the end of the...

July 18th, 2016 Yogi Schulz

5 tech trends redefining the customer experience

5 tech trends redefining the customer experience

Technology is at the core of the contact centre, and the key trends of 2016 revolve around the ways that...

March 19th, 2016 IT World Canada Team

Social selling should focus on engagement, not the hard sell

Social networking has made it easier than ever before to connect with people you know and their extended network. This has...

December 9th, 2015 Gartner