Thomas Hoffman

With a hopeful eye cast toward a market uptick in the second half of the year, Avaya Inc. is pushing forward with new communications systems that are squarely aimed at helping customers leverage their telecommunications equipment investments while preparing their IT infrastructures for the convergence of IP-based data and communications networks.

Front-line IT leaders should make sure their groups are flexible enough to handle continual adjustments in strategies because of changing business conditions and needs or else suffer the consequences.

While business and government leaders hunkered down recently to discuss global issues in the tiny resort village...

Big companies routinely collect mountains of personal information about customers in the hope that the data can be used to do targeted marketing based on individual preferences. But getting positive business results from such customer relationship management (CRM) endeavors isn't anything close to a sure thing.

Information technology has led to greater efficiencies between businesses, higher labor productivity, lower costs and improved living...

Big banks are beefing up their retail Internet banking and e-commerce services in order to hammer their stake in the digital frontier.

Eighty-five per cent of IT organizations in North America are failing to meet their organizations' strategic business...

As if the year 2000 problem won't be enough of a Pandora's box, here's another one for ...