Techworld staff

Articles by Techworld staff

ITIL v3 offers strategic view on service delivery

The U.K. government has published a new version of the ITIL best practice guide, aiming to give IT staff more strategic how-to guidance. "ITIL v3 really talks about how IT organizations deliver services within their companies and the processes that underpin the successful delivery of IT services," says ITIL chief architect Sharon Taylor of Ottawa-based Aspect Group.

Chinese make first malware arrests

Chinese police have arrested eight people in connection with the release of last month

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