Articles By Robert L. Scheier

A reality check for disaster recovery

A reality check for disaster recovery

If you want to really test your disaster recovery plan, you have to get out from behind your desk and...

August 31st, 2004 Robert L. Scheier
A dose of disaster

A dose of disaster

If you want to really test your disaster recovery plan, you have to get out from behind your desk and...

May 31st, 2004 Robert L. Scheier
Tools for tough times

Tools for tough times

Here's good news for CIOs looking to do more with less. Business-process management (BPM) software can pay for itself within...

October 30th, 2003 Robert L. Scheier
Know thy customer

Know thy customer

When Web-based self-service is good, it's really good. Customer satisfaction soars and call center costs plummet as customers answer their...

March 23rd, 2003 Robert L. Scheier
Know thy customer

Know thy customer

When Web-based self-service is good, it's really good. Customer satisfaction soars and call centre costs plummet as customers answer their...

March 23rd, 2003 Robert L. Scheier
ERP veterans offer tips for success

ERP veterans offer tips for success

It was a calculated risk, upgrading a 1,200-user PeopleSoft system from HP 9000s to less expensive servers from Dell Computer...

February 13th, 2003 Robert L. Scheier
Internet EDI offers compelling savings

Internet EDI offers compelling savings

When a company as big as Wal-Mart talks, everybody listens. When the retailer announced last fall that it would do...

February 13th, 2003 Robert L. Scheier
Internet EDI grows up

Internet EDI grows up

When a company as big as Wal-Mart talks, everybody listens. When the retailer announced in September that it would do...

January 15th, 2003 Robert L. Scheier
Where’d they go?

Where’d they go?

As e-commerce goes mainstream, commerce servers are disappearing at least as a product category. Customers can find "good enough" basic...

June 16th, 2002 Robert L. Scheier
Safer than you think?

Safer than you think?

Security is the No. 1 factor keeping many IT managers from deploying Web services. But don't tell that to Matt...

May 19th, 2002 Robert L. Scheier