Rebecca Reid

According to one speaker at the Call Centre Canada conference in Toronto, customer relationship management (CRM) in the telecommunications space is all about finding the optimum way of putting information about clients into the hands of employees who are at the front lines

Sophos Inc. on Tuesday announced upgrades to its MailMonitor products for Microsoft Corp.

When unified messaging (UM) burst on the IT scene a few years ago, the response was less than enthusiastic. But with hosted IP telephony (HIP) on its way in the next couple of years, the Yankee Group on Friday released a report that says it sees renewed potential for this application and that telcos need to adopt a UM strategy in order to stay competitive.

To help companies protect their data, EMC Corp. Hopkington, Mass., Nortel Networks Ltd. in Brampton, Ont., and Legato Systems Inc. in Mountain View, Calif. announced a business continuity solution that would allow disparate data centres to behave as one.

IBM Corp. on Thursday introduced new services and software designed to help companies modernize decades-old software applications, particularly those for mainframes with new apps based on open-standards such as Web services.

In an effort to make data analysis seamless with reporting and put this power right into the hands of the end-user, Crystal Decisions in Vancouver unveiled its Crystal Analysis Professional v.9 and Crystal Enterprise Premium v.9 on Wednesday.

Microsoft Corp. on Wednesday offered a glimpse of its upcoming Office 2003 suites, however one industry analyst said the value of these bundles is not in the suites themselves but is realized when used in tandem with other Microsoft apps.

Sun Microsystems Inc. threw its hat into the collaboration ring on Monday when it released its Sun Open Net Environment (ONE) Business Collaboration platform that allows users to communicate on projects and share information.