Articles By Primm Fox

Call centers grow up

Call centers grow up

Companies should turn their call centers into IT-equipped intelligence operations designed to provide e-learning, customer analysis and threat detection. Best...

June 30th, 2003 Primm Fox
Helping IT with single sign-on

Helping IT with single sign-on

Signing OffWho are you, what do you want, and are you approved?These banal questions - if answered - could save...

July 25th, 2002 Primm Fox