Somewhere along the way, senior management determined that since IT was a support department, it was a perfect candidate for outsourcing. What they missed is that IT supports the very heart and soul of the company.
The IT press is full of articles on aligning IT with the strategy of the corporation. The questions abound: "How do we align our projects with corporate priorities?" "How do we know we're working on the right projects?" "Why doesn't management feel good about IT?"