Martha Heller

We recently posed this riddle to the Best Practice Exchange: Your help desk is staffed by productive workers. You expect your call volume to increase because of a new system implementation that affects a good chunk of your user base. But your budget doesn't allow for additional headcount. What do you do? Our members agree that while the conundrum is hardly an enviable one, it isn't the end of the world. In fact, they offered smart ways to get out of the bind.

Portfolio management, a method of aligning IT with business goals by prioritizing IT projects as you would a financial portfolio, can provide answers to that question. However, like most ideas in IT, portfolio management sounds great in concept but is tough in execution.

couple of weeks ago I had a baby.Right after I felt the first contraction, I told my husband that I was going into ...