Lawrence Moule

When it comes to providing account statements to its personal deposit customers, RBC Royal Bank would rather not put it in writing

Unnecessary visits, especially by seniors, were clogging Toronto

A typical Canadian cannot easily find a desired government service at any level, and gets lost trying. Service Canada, the Public Sector Service Delivery Council and the Government of New Brunswick are all involved in an emerging project - a global, common-language inventory of services - that might finally give directions to the Lost Citizen.

After more than a decade of e-government analysis, discussion, policy debate and collaborative brainstorming, only one national program reaches out to all three levels of Canadian government. Five years after its conception, the small phenomenon that's known as BizPaL remains an isolated model of cross-jurisdictional service delivery. CIO Government Review catches up with the little licensing Web app that won't stop growing.

Shortly after the terror attacks of September 11, 2001, the Canadian government created the Canadian Air Transport Security Authority (CATSA) to provide security screening services at airports. The organization was then handed the challenge of finding a better way to ensure that people working in airports and for airlines

Lionel Hurtubise, whose leadership expanded the frontiers of Canada's telecommunications industry, is joining the Hall of Fame of the Canadian Information Productivity Awards (CIPA).

A surge of innovation is transforming Canadian business and society as organizations achieve leadership in their sectors by applying IT in groundbreaking new ways, according to an industry association.

A surge of innovation is transforming Canadian business and society as organizations achieve leadership in their sectors, seemingly overnight, by applying IT in ways the world has not seen before.