Articles By Lawrence Moule

Masters of Understatement

Masters of Understatement

Improving the customer experience, making it easier to do business, reducing operating costs – accomplishing any of these things would...

October 31st, 2007 Lawrence Moule
Emergency room project – just what the doctor ordered

Emergency room project – just what the doctor ordered

In some ways the project didn’t appear to be anything special. It was, after all, just one of about 60...

July 31st, 2007 Lawrence Moule
Find a government service with eContact – Rescuing the lost citizen

Find a government service with eContact – Rescuing the lost citizen

A new project keeps the vision aliveWhy isn't it as easy to find a government service as it is to...

June 5th, 2007 Lawrence Moule
The importance of being partners

The importance of being partners

How shared governance can eschew old norms After more than a decade of e-government analysis, discussion, policy debate and collaborative...

March 11th, 2007 Lawrence Moule
Keeping an eye on airport security

Keeping an eye on airport security

Shortly after the terror attacks of September 11, 2001, the Canadian government created the Canadian Air Transport Security Authority (CATSA)...

March 1st, 2007 Lawrence Moule
Lionel Hurtubise to be inducted into CIPA Hall of Fame

Lionel Hurtubise to be inducted into CIPA Hall of Fame

Lionel Hurtubise, whose leadership expanded the frontiers of Canada's telecommunications industry, is joining the Hall of Fame of the Canadian...

October 26th, 2006 Lawrence Moule
CIPA announces 06 award finalists

CIPA announces 06 award finalists

A surge of innovation is transforming Canadian business and society as organizations achieve leadership in their sectors by applying IT...

October 18th, 2006 Lawrence Moule
CIPA announces 2006 awards finalists

CIPA announces 2006 awards finalists

A surge of innovation is transforming Canadian business and society as organizations achieve leadership in their sectors, seemingly overnight, by...

September 20th, 2006 Lawrence Moule
CIPA Winners’ Circle: Call-centre crunch time

CIPA Winners’ Circle: Call-centre crunch time

The call-centre outsourcing industry changed on a September day in 2004, when IT executive Pierre Grimard and his colleagues realized...

August 31st, 2006 Lawrence Moule
Building a new partnership

Building a new partnership

Nordia’s success with the State of California project had an important side benefit. It attracted the attention of another relay...

August 31st, 2006 Lawrence Moule