A typical Canadian cannot easily find a desired government service at any level, and gets lost trying. Service Canada, the Public Sector Service Delivery Council and the Government of New Brunswick are all involved in an emerging project - a global, common-language inventory of services - that might finally give directions to the Lost Citizen.
After more than a decade of e-government analysis, discussion, policy debate and collaborative brainstorming, only one national program reaches out to all three levels of Canadian government. Five years after its conception, the small phenomenon that's known as BizPaL remains an isolated model of cross-jurisdictional service delivery. CIO Government Review catches up with the little licensing Web app that won't stop growing.
Shortly after the terror attacks of September 11, 2001, the Canadian government created the Canadian Air Transport Security Authority (CATSA) to provide security screening services at airports. The organization was then handed the challenge of finding a better way to ensure that people working in airports and for airlines
A surge of innovation is transforming Canadian business and society as organizations achieve leadership in their sectors by applying IT in groundbreaking new ways, according to an industry association.