Articles By Kym Gilhooly

Documents get smart

Documents get smart

Despite paper's image as an outmoded and costly conveyor of information, businesses still love to push it. It's tactile, familiar...

November 8th, 2004 Kym Gilhooly
CRM 2.0

CRM 2.0

When Tony LoFrumento joined Morgan Stanley in 2001, he was given a wide-ranging goal: to create a CRM and business...

February 22nd, 2004 Kym Gilhooly
Spam war challenge is letting in critical email

Spam war challenge is letting in critical email

IT professionals must perform a balancing act as they attempt to deal with the onslaught of spam. They have to...

September 11th, 2003 Kym Gilhooly
Certifications: Who Needs

Certifications: Who Needs

Whenever an IT staffer at Carnival Cruise Lines earns an IT certification, Ken Eberhardt recognizes him with an additional certificate...

September 10th, 2001 Kym Gilhooly