Kathleen Melymuka

Self-service is a pretty simple concept: Enable your e-business customers to accomplish their goals without human intervention. So, why are so many companies failing miserably at self-service?

When Jean Holley walked into USG Corp. in 1998, it was a little like The Land That Time Forgot. She was given a mandate by the company

Customer and project management portals are enabling Duke Energy to improve customer service and internal collaboration and document sharing.

Computerworld talks to Rebecca Enonchong, daughter of a village chief in Cameroon and educated in the United States, co-founded the Washington D.C.-based Africa Technology Forum to promote technology in Africa and to foster the networking and growth of African technology professionals.

Nothing changes faster than IT. With all the new technologies and technology trends on the horizon, how...

Sixty-two per cent of IT women believe there is a glass ceiling in the industry, while 62 per cent of IT men do not. That's one of the findings of a survey conducted by Roper Starch Worldwide for Deloitte & Touche LLP/Deloitte Consulting.

Stress and lack of work/life balance in the IT workplace is taking such a toll on women in the industry that 41 per cent of respondents to a recent survey reported they were considering leaving their jobs.

One Monday morning, Ken O'Neill, CIO of the government of Nunavut, left Ottawa for a three-hour flight...