John Romeo

John Romeo is a Cloud Communication Architect and Tech Guru at Tech Guidance’s parent company, TBI. With over 24 years of extensive expertise in cloud solutions, including contact centers and unified communications, he is a dynamic technical leader and strategic planner helping enterprises to expertly align their IT resources with corporate objectives.

Articles by John Romeo

The new age of customer experience is CCaaS

CaaS isn’t just a tool to boost business performance, it’s essential to enhancing the customer experience.

Tech News