Joe Auer

When it comes to software license agreements, audit provisions can be heavily weighted in favour of the vendor. Before you sign that deal, look at negotiating an audit clause that won

Because the 'setting a precedent' ploy is both ambiguous and flexible, it is a particularly hard one for customers to rebut or overcome. The essence of the problem is that, as a rule, the customer does not have access to the information necessary to challenge the supplier claim that is at the heart of the ploy.