Jeff Kaplan

Articles by Jeff Kaplan

Automated Net tools come to the rescue

One of the fundamental challenges facing network professionals is balancing ongoing responsibilities with reacting to daily events.

Backsourcing dos and don

Jeff Kaplan, senior consultant with the Cutter Consortium

Software on demand offers more fluid business options

Software as a service has moved quickly from a peripheral idea to a mainstream phenomenon. While it

Changing views on outsourcing

A recent study by Deloitte Consulting has sparked renewed debate about the business value of outsourcing mega-deals. The study, published in April, found that nearly 75 percent of the 25 large companies surveyed have had negative experiences with their mega-outsourcing projects.

Why managed services fail

It seems like nearly every IT/network supplier and service provider is adding managed services to its portfolios. Yet almost every supplier and service provider I talk to admits that selling managed services has been harder than expected. Why the disconnect? Bad packaging, pricing, positioning and salesmanship.

Preparing for the industry inversion

When people look back at 2003, some might see it as the beginning of an economic recovery that sparked renewed growth in the IT and telecom industries. However, there are numerous indicators that these industries are not only experiencing renewed life, but are fundamentally recreating themselves.

How to succeed in 2003

Given the tenuouseconomic and political climate, most IT organizations are pleased to have survived the past year's...

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