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Articles by Gartner

Making cities smarter with AI

Gartner predicts that 20 per cent of all citizens in developed nations will use AI assistants to help them with an array of operational tasks, and that by 2022, 30 per cent of customer experiences will be handled by conversational agents.

Tips for 10 security projects CISOs can use to reduce risk

Gartner recommends 10 projects that can help reduce risk and have maximum business impact.

Top 5 security and risk management trends in 2018

With major data breaches capturing media headlines and costing organizations in both money and reputation, the competencies of security and business risk management are more intertwined than ever.

Why Canadian CIOs need to invest in digital

Gartner's 2018 CIO survey shows that Canadians are behind their counterparts in terms of innovation spending.

A CIOs ‘how to’ guide for business strategy

CIOs often feel too busy with running the day-to-day business to shape strategy, but it's crucial that they get in the habit.

HR and IT communication for the future of work

IT leaders need to know how work will change, so they can better plan technology strategies, understand what IT skills are needed for their staff and the overall workforce, ensure technology is a valued part of the employee experience and broaden their overall influence on business strategies.

Versatility is on the rise in infrastructure & operations

IT operations organizations are being forced to redefine their roles and value propositions, but the big question is whether they will have the relevant skills required to make a success of their digital business initiatives.

2018 marks the beginning of AI democratization

CIOs should be willing to experiment with AI, despite the challenges they might face, to be in a good position to take advantage of it as it becomes more accessible.

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