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Emily Nielsen

Emily regularly acts as a trusted advisor to some of Canada’s largest organizations. In 1999, Emily launched what has become one of Canada’s top Unified Communications and Call Center Consulting firms, Nielsen Consulting. Clients work with Emily when they want to dramatically shortcut their way to the perfect solution to their most challenging communication problems.
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Articles by Emily Nielsen

The key to properly deploying Unified Communications

Emily Nielsen -
Unified Communications (UC) is a complex beast fraught with many potential pitfalls and predictable problems. But, you can rest easy, because this blog reveals one of the biggest errors businesses make when deploying UC and what to do to avoid it.

Why Genesys must avoid following in Avaya’s footsteps

Emily Nielsen -
The recent takeover of ININ by Genesys casts light on the immense changes facing communication companies; Avaya, Cisco, Mitel, ShoreTel and Genesys are struggling to transition their premise-based solutions to the cloud.

Why the most requested unified communications (UC) feature isn’t even a UC feature

Emily Nielsen -
Single Number Reach (SNR) -- the virtual phone number service that allows you to forward a number wherever and regardless of device -- can take your unified messaging strategy to the next level

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