Articles By Emily Nielsen

The key to properly deploying Unified Communications

Unified Communications (UC) is a complex beast fraught with many potential pitfalls and predictable problems. One of the biggest errors...

November 7th, 2016 Emily Nielsen

Why Genesys must avoid following in Avaya’s footsteps

In the realm of communication technologies, Interactive Intelligence (ININ) is a small player. Yet, it's an industry leader known for its innovative “out-of–the-box”...

September 20th, 2016 Emily Nielsen

Why the most requested unified communications (UC) feature isn’t even a UC feature

Would it surprise you to learn that the most requested Unified Communication (UC) feature I see requested isn't even a...

August 19th, 2016 Emily Nielsen