Articles By Elizabeth Heichler

Turn IT pros into ‘compassionate geeks’

Turn IT pros into ‘compassionate geeks’

In the new book, "The Compassionate Geek: Mastering Customer Service for I.T. Professionals," veteran IT trainer Don R. Crawley lifts...

June 8th, 2011 Elizabeth Heichler
SAP CEO Apotheker resigns

SAP CEO Apotheker resigns

Leo Apotheker has resigned as CEO of German ERP giant SAP, the company disclosed on Sunday. The decision was by...

February 7th, 2010 Elizabeth Heichler
Saudi Arabia officials arrest IT pro blogger

Saudi Arabia officials arrest IT pro blogger

Saudi Arabian officials reportedly have detained a blogger whose writing has criticized religious extremism in the country, according to the...

January 1st, 2008 Elizabeth Heichler
CA pursues ex-chief Wang

CA pursues ex-chief Wang

COMMENT ON THIS ARTICLEA special committee at CA Inc. this month released a report blaming co-founder Charles Wang for accounting...

April 26th, 2007 Elizabeth Heichler
CA co-founder Wang blamed for accounting fraud

CA co-founder Wang blamed for accounting fraud

COMMENT ON THIS ARTICLEA special committee at CA Inc. Friday released a report blaming co-founder Charles Wang for accounting fraud...

April 16th, 2007 Elizabeth Heichler
Users form enterprise architecture group

Users form enterprise architecture group

A band of IT executives have teamed to launch a new alliance, the Enterprise Architecture Interest Group (EAIG), which aims...

May 19th, 2004 Elizabeth Heichler
Small businesses to get more from Yahoo in Q3

Small businesses to get more from Yahoo in Q3

IDG News ServiceWhen Yahoo Inc. rolls out a new e-commerce offering in the third quarter of 2003, small-business owner Lynne...

May 12th, 2003 Elizabeth Heichler
Companies fight the downturn with tech

Companies fight the downturn with tech

While some companies delay new IT initiatives in the face of the current economic downturn, American Express Co. is using...

November 7th, 2002 Elizabeth Heichler
Study: IT users lack loyalty to suppliers

Study: IT users lack loyalty to suppliers

A recent U.S. study found that less than half of IT users are truly loyal customers who want to continue...

October 31st, 2002 Elizabeth Heichler
Study: IT users lack loyalty to vendors

Study: IT users lack loyalty to vendors

In a finding that may not surprise veteran IT industry observers, a nationwide U.S. study has found that less than...

October 14th, 2002 Elizabeth Heichler