Denise Dubie

Blue Pumpkin Software Inc. has bolstered its workforce management software lineup to help users more effectively administer call centre operations.

Network Associates Inc.'s Sniffer Technologies Inc. arm last week announced that it has added central administration and Web-based access capabilities to its distributed network probes, moves that could help companies more quickly determine the source of network and application performance problems.

Tivoli Software Inc. last month unveiled a revamped product portfolio that the company said will help its customers more closely tie IT and business management together.

Network management vendors will be out in droves at NetWorld+Interop 2002 Las Vegas to show off wares designed to help companies ensure their networks, systems and applications meet expected service levels.

Computer Associates International Inc. at its annual user show Monday unveiled storage software aimed at helping users save time when managing CA and third-party storage resources.

SMARTS will boost its management software to help users more quickly pinpoint problems in systems that deliver business applications.

SMARTS will unveil next month its InCharge Application Services Manager module, part of the company

Computer Associates International Inc. Monday announced a new service desk product and will next week highlight more products at its annual user show where the company plans to announce storage and service-level management (SLM) software.