David Taber

Going beyond the configurations and formula and workflow items that your system administrators should always be doing, there are three main paths toward expanded CRM functionality

CRM systems present a unique challenge because they need to be very tightly aligned with the user organizations. If you have a big reorg or bring on a whole bunch of new channel partners, you're likely going to go through major changes.

Applications with really rich web-services APIs (such as Salesforce CRM) can produce operational, policy, and process issues in your IT organization. Here are six key areas that a CIO needs to concentrate on