Charles E. Belford

 

Organizations that depend on IT need good technology management. That's obvious. What is not as obvious (except to good technology managers) is that good technology management is never enough. Unless you've got executives who understand the strategic challenges and opportunities of this technology and how to leverage it to meet their business objectives, your organization will always take a back seat to those organizations whose management actively accept as their responsibility the task of creating new business value from IT.

Y2K robbed management of its technological innocence, but it didn

Customer relationship management (CRM) solutions are hot these days, and becominig hotter. Newer versions combine with data-mining...

Lucky you. You've been tasked to work up an e-strategy for discussion at your company's management retreat....

Good news stories about the next IT-based business solution rarely grab management's interest. But bad news can...

Talk is cheap. In the computer industry, it's cheaper. In the consulting business, it's as cheap as...

Planning a military operation has always been a tricky business.Rather than standing around scratching diagrams in the dirt with a stick, commanders ...