Ann Bednarz

TD Waterhouse Group says customers using its Web site to check an account balance or review their investment options will find accomplishing such tasks easier thanks to a new natural-language search engine.

Ironside Technologies unveiled a version of its flagship e-business suite that allows companies to choose from among three grades of software and services, depending on their requirements.

After selecting Siebel Systems Inc.'s customer relationship management suite, service provider Infonet Services Corp. set out to determine which of its other business applications should be integrated with the new CRM software. That's when things got complicated.

What would you rather do, process 600,000 paper invoices each year, or 600,000 electronic invoices? For many years Owens Corning has supported the former approach, but now the building materials manufacturer is aiming for the latter.

Retailers are looking to technology to reduce expenses, improve operations and boost customer spending, even as the economy eats away at their already slim profit margins.

At the National Retail Federation

CRM vendors are struggling to capture new business, and enterprises in the market for CRM software stand to benefit from their tribulations, says a new Gartner report.

Application integration is a daunting task typically taken on by large companies with deep pockets and sophisticated software development resources. Tibco Software Inc. is looking to change that.