Articles By Alden Cuddihey

Why big government IT projects fail

Why big government IT projects fail

And how to create the perfect playing fieldThere are great ideas for how technology can change the way government operates,...

April 12th, 2007 Alden Cuddihey
Why big government IT projects fail

Why big government IT projects fail

Page 1: Create the perfect playing fieldPage 2: Start with a clear understandingReaders write back:On Thursday, May 3, JM of...

April 11th, 2007 Alden Cuddihey
Refining customer service

Refining customer service

After years of rapiddevelopment in e-government around the world, Accenture hasdetected a slowing of advances. It takes governments longer to...

May 2nd, 2006 Alden Cuddihey
Refining customer service

Refining customer service

After years of rapid development in e-government around the world, Accenture has detected a slowing of advances. It takes governments...

April 30th, 2006 Alden Cuddihey
No. 1 with a but

No. 1 with a but

Canada is No. 1 again - but in a new game, with new rules. Accenture’s annual survey of e-government operations...

May 4th, 2005 Alden Cuddihey