Identifying Missed Opportunities to Improve Customer Experience

    33

    There is an opportunity for greater personalization of communication with customers by understanding demographic differences in preferences. These have a direct impact on stakeholders across many parts of organizations today, not just the customer support or marketing departments.

    Download this paper as it examines the data from a recent consumer communication preferences survey and discusses the impact on companies and how they must respond to consumer needs for better engagement.

    Previous articleSecuring your network and application infrastructure Part 3: Staying ahead of hackers
    Next articleFramework For Actionable Customer Analytics