Taking care of business

When implemented and utilized properly, business intelligence software can help enterprises save thousands of dollars, retain and win customers, and ultimately make a firm more competitive. For CIOs charged with overseeing such a deployment, however, the task can represent one of the tallest challenges of their career, rife with technological, political and communication-related barriers that must be hurdled. Here are four tales of battle-hardened CIOs who completed their missions – and emerged with ample advice for those embarking down a similar path.


When David Lavall

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