Shark tank

Recovering nicely

Help me recover a document, user tells pilot fish. But after many minutes of trying to find it, fish is baffled. “I finally asked her to go step by step through what she did,” says fish. “Turns out she created the document but was interrupted and hit ‘close,’ saying no to the ‘save’ dialogue box. I did my best not to start laughing but simply explained that a document that was never saved cannot be recovered.”

Universally daft

Manager pages pilot fish: There’s an important meeting in the conference room, and the PC there isn’t working. As fish arrives, manager jumps up, keyboard in hand, punching the Enter key to show that the screen isn’t responding. Fish sees the keyboard’s dangling cable and — painfully aware of the roomful of bigwigs present — tries to quietly point out that the keyboard works better when plugged in to the machine. Manager’s loud response: “I disconnected it to plug in my thumb drive, but that shouldn’t matter because the keyboard is USB, and the PC should always know how to run it. The ‘u’ stands for universal!”

Rhymes with orange

This hospital keeps updated copies of electronic patient records on a “downtime PC” at each nursing station, in case of a network problem. A nursing manager tells IT pilot fish her downtime PC isn’t getting the records. Fish tracks down the designated PC. All patient reports are present and updated, but the alert-orange “downtime PC” sticker is missing. “That’s not our downtime PC,” manager tells fish. “It’s over there.” She points across the nursing unit. Did IT relocate the workstation? fish asks. “No,” manager replies. “We just moved the orange sticker.”

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