MANILA – Major stakeholders in the business process outsourcing (BPO) sector recently forged an agreement to address the acute labour shortage plaguing the services sector.

Representatives of the Business Processing Association of the Philippines (BPA/P), Commission on Information and Communications Technology (CICT) and IBM Philippines signed a Memorandum of Understanding (MOU) to help develop a relevant curriculum to ensure that the products of the country’s colleges and universities can be absorbed by the outsourcing industry.

The BPA/P, which is an umbrella organization of the BPO players in the country, was represented by chief executive officer Oscar Sa

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