Monday, May 23, 2022

Ontario’s major cities have the worst Uber passengers

Uber has finally added rider score breakdown to its ride-hailing app. It has also released a list of cities with the best and worst rider scores. Spoiler alert: it didn’t look pretty for Ontarians.

According to Uber, some of Canada’s major cities had the lowest ratings. The lowest average rider ratings were in:

  1. Ottawa, ON
  2. Toronto, ON
  3. Montreal, QC
  4. London, ON
  5. Hamilton, ON

Four of the five cities on the shame list are in Ontario.

In contrast, the best-behaved passengers seemed to be in less populated provinces. The highest average rider rating appeared in:

  1. Saskatoon, SK
  2. Red Deer, AB
  3. Abbotsford, BC
  4. Brantford, ON
  5. Lethbridge, AB

Uber offers the ability for drivers and passengers to rate their satisfaction with each other on a five-star scale. Just as a passenger can refuse a ride if the driver’s score is too low, a driver could also refuse a passenger for the same reason. A low rider’s score may mean longer wait times to find a ride. Thus, that simple score became synonymous with reliability and it is critical for both riders and drivers to keep it high.

Although it’s marked on a five-point scale, an average score is far above three stars. A blog post by Uber Taiwan pegs Uber riders’ average rating at 4.89 out of 5. And in his article in Business Insider, Uber driver Clarke Bowman wrote that the drivers begin to question a passenger’s history if they see a rating below 4.7.

The rider’s score breakdown can be accessed through the Privacy center in the Uber app’s Settings menu. The scoreboard tallies the number of times the rider has received a star rating.

The company offered the following tips to improving rider scores:

  1. Keep the vehicle clean and don’t leave any trash behind
  2. Wear a seatbelt
  3. Arrive at the pickup point ahead of schedule
  4. Treat everyone with dignity and respect
  5. Don’t slam doors

Uber has also announced that it will be asking all riders, drivers and couriers to recommit to its community guidelines in the coming weeks.

IT World Canada has reached out to Uber with questions and will update the article when it receives a response.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication. Click this link to send me a note →

Jim Love, Chief Content Officer, IT World Canada
Tom Li
Tom Li
Telecommunication and consumer hardware are Tom's main beats at IT World Canada. He loves to talk about Canada's network infrastructure, semiconductor products, and of course, anything hot and new in the consumer technology space. You'll also occasionally see his name appended to articles on cloud, security, and SaaS-related news. If you're ever up for a lengthy discussion about the nuances of each of the above sectors or have an upcoming product that people will love, feel free to drop him a line at tli@itwc.ca.

Related Tech News

Our experienced team of journalists and bloggers bring you engaging in-depth interviews, videos and content targeted to IT professionals and line-of-business executives.