Microsoft boosts investment in Business Solutions

Microsoft Corp. is boosting its investment in Microsoft Business Solutions (MBS) to help the group reach its ambitious goal of becoming a US$10 billion business by 2011.

MBS will have an US$850 million budget for its 2005 fiscal year, which started July 1, Microsoft executives said at the company’s Worldwide Partner Conference in Toronto last week. Last fiscal year, the MBS budget was between US$600 million and US$700 million, a Microsoft spokeswoman said.

Microsoft is bullish about the market opportunity for MBS, which sells business applications to small and medium-size businesses and divisions of large enterprises. The software vendor predicts the global business applications market to reach US$62.1 billion in 2008. More than half of that, about US$35 billion, is the market Microsoft and its partners will pursue, said Tami Reller, corporate vice-president for marketing and strategy at MBS.

“If anything, it is a reasonably conservative estimate,” Reller said in an interview. “Microsoft and our partners will pursue together that US$35 billion…. We want to be and we can be a profitable, multibillion-dollar business over time.”

Reller would not say what share of the market Microsoft is gunning for. However, according to an internal document, Microsoft is aiming for a 30 per cent market share, based on revenue, in the business solutions space by 2011. The document became public during the U.S. government’s court battle to block Oracle Corp.’s takeover of PeopleSoft Inc.

Microsoft held a meager 4.9 per cent of the worldwide ERP (enterprise resource planning) market in terms of revenue in 2002, according to data from Gartner Inc.

MBS brings together Microsoft’s Great Plains and Navision acquisitions with its Microsoft CRM product and the small-business offering previously called bCentral. The group’s products cover management of finance, human resources, customer relationships and other business tasks.

With US$153 million in revenue for the most recently reported quarter, MBS is the second to smallest of Microsoft’s seven independent profit and loss centres. Although still loss-making, the group is a key part of Microsoft’s strategy for growth as it looks beyond its maturing Windows and Office franchises.

“This is not an accident that we’re in the red,” Reller said. “There is deliberate investment going on.” MBS is pouring money in three distinct areas; research and development (R&D), sales and marketing, and integration of the various pieces the group consists of, Reller said.

“There are brand new application categories that we’re entering; those are unprofitable categories,” Reller said. Examples are CRM (customer relationship management) and Microsoft’s offering for retail store automation, she said. “We’re investing hard to get past 1.0 releases.”

Marketing investments are needed to let software buyers know Microsoft is an option for their business software. “There is not enough awareness by any measure that Microsoft is in business applications. We have got to get the word out, and that costs money,” Reller said.

Microsoft faces stiff competition as it tries to gain share in the crowded and highly coveted market for business applications for small and medium-size companies. Rivals include large vendors moving down into the space, such as Oracle, SAP AG and PeopleSoft, and smaller vendors already there, including Inc., NetSuite Inc. and Intuit Inc.

Microsoft is expected to share more details about its expectations for MBS at its financial analyst conference later this month.

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