With the conclusion of ITWC’s 2018 Digital Transformation Conference and Awards Ceremony on Aug. 14, we’re gathering all of the wit and wisdom amassed before, during, and after the conference into one place, where digitally-savvy executives – whether in the midst of a pilot project or taking their first steps – can learn from the best.
Among the insights available is a new study, conducted by Toronto-based enterprise information management software firm OpenText and ITWC, that discovered only 52 per cent of Canada’s financial institutions had pilot projects for digital transformation underway, and only 6 per cent considered their organizations fully transformed.
Five organizations can now proudly declare their digital transformation projects award winners: Telefilm Canada for its digital administration platform; Crisis Services Canada for its multi-platform suicide prevention line (whose text and chat support is currently suspended due to a lack of funding, though voice services remain available and the organization maintains a list of other text- and chat-based services on its website); Loblaws for its in-house e-commerce startup; 110-year-old PCL Construction; and the City of Vancouver.
And then, of course, there are our many worthy nominees, including news and financial information services giant Thomson Reuters, nominated for digitizing its billing process; payments giant Interac, nominated for its digital strategy; and the Royal Bank of Canada, which transformed its employee intranet development team into a customer service task force.
All these and more can be found at the Hub, which will be updated in the near future with highlights from the day’s presentations. You can check it out here.